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For all your
Industrial Equipment Needs
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Customer Service
Consultants & Service Area:
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Customer
Bill of Rights/Service Survey
- 24 hours a day, 7 days a week, 365
days a year
- 50 Team Members
- 26 Technicians
- 18 Fully equipped, radio and GPS dispatched, over the road service
vans
- Complete Planned Maintenance
Programs Available
- Guaranteed Maintenance Programs
Available
- Operators Training Available
- Service All Makes and Models
- Radio/GPS Dispatched Technicians
- Average response time-2 hours
- Tractor rig with roll back bed for
ease of equipment hauling
- Full line parts department with 4
employees and computer inventory control
- Certified welder, and fabricator
- Service history retained in
computer system
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Nothing compares
with Watts Equipment. Our factory-trained staff of technicians
are ready to keep your fleet of forklifts running around the
clock, regardless of make. And with our radio-dispatched
service vans, we're only a phone call away, any hour of the day,
any day of the week. |
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We, the
aftermarket services group of Watts Equipment company hereby decree the
following:
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We recognize that
service is our business and our only business.
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We recognize that our
customers are make up of two groups, those within our company, and
those who use our service outside our company.
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We recognize that
every problem has its opportunities and a solution, therefore, we
agree that the following is the customer Bill of Rights:
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Our customers have
the right to expect timely services as viewed from his or her
perspective. We own service problems.
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Our customers have
the right to expect service at a reasonable expense.
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Our customers have
the right to expect courtesy, respect and empathy regardless of
the situation.
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Our customers have
the right to expect us to communicate clearly and concisely with
them, keeping them informed as the need requires.
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Our customers have
the right to expect us to fix it right the first time and provide
zero defects.
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Our customers have
the right to expect us to be dedicated, to go the extra mile, to
gladly accept the inconvenience that sometimes goes with service.
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Our customers have
the right to expect personalized service that addresses his or her
specific needs.
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Our customers have
the right to expect cleanliness to permeate her or his service
experience with us.
Our customers
come first, serving our customer
is the business of our business! |
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